Delivery & Returns

Delivery

Deliveries do not include unloading, positioning or installation unless otherwise stated. The Seller will deliver as near as possible to the delivery site as a safe hard road permits. The risk in the Goods shall pass on arrival at, and (where applicable) entry into the delivery premises. Damage due to inadequate site access or unloading shall be at Customers risk. If the Customer fails to take delivery on the agreed date, or if no specific delivery date has been agreed, when the Goods are ready for dispatch, the Seller shall be entitled to store and insure the goods and to charge the Customer the reasonable costs of doing so and to tender its account for the price of the goods under Condition 2.

Returns

Goods sold in the UK mainland may be returned for a refund within 30 days provided they are returned unused, in a saleable condition and in their original unsoiled packaging. Goods that have been opened, marked/soiled, damaged or used will only be entitled to a partial refund after assessment by VITO UK LTD. Goods deemed non-saleable will not be refunded and will only be returned at the Customer’s cost.

Orders can only be cancelled by the Customer, subject to any charges deemed necessary by the Seller, at the Sellers absolute discretion. No cancellation can be accepted or refunds offered for items specially ordered or fabricated for the Customer. Goods dispatched to the Customer and subsequently accepted for cancellation by the Seller will be subject to an abortive delivery charge, as well as any cancellation charge deemed necessary by the Seller. The Seller at its absolute discretion may agree to the return of Goods by the Customer provided that the Goods are returned at the Customers expense, in the same condition and in the original packaging as of the date of dispatch by the Seller or their agents.